Tag Archives: Business Telephone System

Excess Telephone System

Are You Still Using a Legacy Telephone System? Now is the Time to Switch.

Surplus Telecom Equipment, Used Business Phones, Used Telecom Equipment,

Without a telephone system, your business faces several issues like staying in contact with clients and also keeping employees in the loop. Even if the technology is improved, then also you will need a telephone system but with migration to newer technology, you will be left behind. And the problem occurs when the telephone system is old and it starts hampering the business. You might be extra careful with your old telephone system but you cannot stop common phone problems. This article will narrow down the problems you face with your old telephone systems and what’s the solution. 

Limitation of Old Telephone System

  • Limited Features 

Everyone thinks that the features present in the telephone system are more than enough but that’s the not case. If your business is growing at a rapid pace, you need extra features to be efficient. For example, if you need a video or telecom conferences during the remote working and does your phone system support that? So, these limited features can hamper the growth of your company. 

  • Cannot support multiple lines

The biggest problem with the old telephone system is that you won’t be able to add plenty of telephone lines. When there are lots of calls coming and most of them are sent to waiting, then it can leave a bad experience of the customer. 

  • Old telephone systems are hard to update and become old

This is going to happen somewhere down the line when you have bought a new office or inclined towards new technologies. Because of this your current phone system becomes outdated. The solution for this is to update your telephone system to stay ahead of the business. Regular updating your phone system every 6 years is the best way to do this. 

VoIP Is The Perfect Solution

VoIP offers mode than just calls

The benefit of VoIP is that it supports video calls, screen sharing, and also video conferencing. If someone is out on the field or he is not able to take up calls, VoIP offers chat features to stay connected with your clients. It offers a wider range of communication from one system i.e. why it’s beneficial than old telephone systems. 

VoIP is less costly than traditional telephone systems

This is a no-brainer, as VoIP works via the internet, the cost is lower than that of old telephone systems. The international calls can come at cheaper rates and the monthly plans are also less expensive in the long run. The costs are also lower because you don’t need to install new lines for each office. 

The quality offered in VoIP is excellent 

This is another major reason why VoIP is better than traditional phone systems. There is less chance of call drops, no more call waiting, voice and video quality is also top-notch. Plus VoIP can be accessed from anywhere. 

Now… 

What to do with your old telephone system?

The best option is selling your old telephone system and you can recoup the maximum value for used IT assets. This option is best rather than keeping your old telephone system in your office. It would take the precious space and the value would get depreciated with time. 

The other method is telecom equipment recycling, there are a lot of telephone recycling companies that are ideal for telecom and IT recycling. These companies take your old telephone phone systems can recycle them and in return, you will get the adjusted amount and your valuable data. The whole process is transparent and Telecom Recycle provides the maximum cash for your excess telecom equipment. 

We buy working, outdated, and excess telecom equipment. You can easily submit your details in the contact form and our team will come in contact with you regarding all the details. Once all the details are finalized, our quality inspectors will inspect the equipment and will provide the proper quote about the old telephone systems. 

Make A Correct Decision For Your Business

Considering a move to VoIP makes sense and if you keep working with the old telephone system then you’ll be left behind from your competitors. And for many businesses, there is no reason to delay the switching to a technology that will influence the shape of your business. 

Business Telephone System

Don’t Let Your Business Telephone System Cause Poor Customer Service

Outdated Phone System, Used Business Phones, Used Telecom Equipment,

The main aim of a business is to take care of its customers if the company will take them for granted then it could be one of the reasons why your business is failing. You can lose customers if you behave unprofessionally or the communication factor is poor. A customer expects certain things when they are dealing with an organization, they expect quality service whenever they contact your company via a call. There should be no call drops, excellent call quality, and no hold time when a potential customer is reaching out to you. You might not pay attention to your company’s telephone system and an old telephone system can cause a dip in sales. 

Ways in which your telephone system cause poor customer service

Customers are not able to connect with you 

This is the most dreadful thing for a company if a customer is not able to connect with the company. Another thing is the poor voice quality can delay the conversations and it can leave a negative impact on customers. Plus it can mean that you lose a potential customer if you are not able to hear what his proposal his. 

Another problem is dropped calls, they are way worse than poor voice quality. It makes continuous communication a difficult task. Most customers if not able to connect with you during the first attempt, it’s a rare thing that they call you again. Don’t let this be a recurring issue and migration to newer technology can be the solution. 

Customers do get connected but the hold time is forever

No customer wants to stay on hold for more than a minute, it is a major turn off for the customers. The company with old telephone systems need to manage this issue, customers might wait or they might also hang up while waiting for so long, the latter is a common scenario. Now, being on hold is bad, and old telephone systems make it worse as they don’t have new features to queue and wait times. Upgrading your old phone systems is the way to go. An updated telephone system allows providing a voice message once the caller reaches a hold limit. These options improve the total customer experience and the customer knows that you value their time. 

Customers get confused going through the call menu

A customer needs a simple thing, a direct call with the designated person, confusing them with plenty of options only confuse them. There are many businesses with phone menus quite confusing and it’s quite easy for the customers to get lost in the menu and might not able to solve their query. So, phone menus with confusing options can be a reason to make them hang up. There should not be more than 5 menu options for the customer, able to replay all the menu options.  

The relation between your current customer and organization is getting hampered

If there are drop calls, poor voice quality, confusing menus, and the customer is on hold for too long. This could make the customer lose his temper and this could harm the relationship. You could lose a business deal if the client is not impressed with your company and most probably not impressed with the unprofessional things all because of old telephone systems. The customer always is the need for perfect engagement but that is not the case when your telephone system is outdated. 

What to do with your outdated telephone system?

There are a lot of things you can do with your old telephone system like sell used telephone equipment. You can sell excess telecom equipment and recoup the maximum value for used IT assets. There are plenty of ITAD companies who are willing to buy outdated telephone equipment. You can contact Telecom Recycle because with us your data is safe with our company and our experts will take a proper backup before recycling the telephone system. We provide recycling of the highest quality so that our experts can extract data from the phone. Telecom Recycle also takes care if you want to sell excess equipment, we are capable of buying excess telecom equipment, you can contact our team and rest would be done by our experts. Our quality inspectors will do the proper inspection of the equipment and then will begin with the recycling process. 

Conclusion

At Telecom Recycle, you don’t have to worry about your old telephone equipment as you get a proper monetary benefit. We know that an outdated telephone system can leave your business with poor customer service. Don’t let the outdated telephone system affect your business, you can contact us via email or can directly call us at our number.